Emirates Reviews

The standard of Emirates Airlines keeps rising; professionalism, comfort, care and entertainment are incomparable to any other. Food is heavenly, divine. The flight supervisor Girlie, made the experience even more outstanding with her warmth and welcoming! Fabulous trip!

I booked a ticket with phone and the agent made a mistake in the spelling. When I checked on the website I found it.
I asked them to change it. they ask me 30 euro.
why should I give that money for their mistake.

We booked a holiday with virgin but flew Emirates. we ere so excited as the hype with them being one of the best airlines to fly with.

well how disappointed can you be on our return flight home from Mauritius we had to change at Dubai. the first meal they gave us was an apple turnover unfortunately neither of us eat them so tough on that one then. Lunch turned up which unfortunately I did not like so i finished before my Husband. Once he had finished he asked the hostess to remove his tray , not once or twice but four times. two and a half hours later they removed it because we were landing in Birmingham and he had to put the tray up in front of him. No apology nothing so to be honest not impressed at all

Very bad experience.very disappointed with the service. I bought my ticket on 2nd july 2022
then had to cancel for some reason ,spoke to emirates travel advisor who suggested to fill out the refund form and I would get the full amount back .I filled the form on 2nd July 22
Emirates deducted £800 as cancelation charges.£200 per passenger
I returned my tickets on the same day I bought. Tickets were available to buy ,there was no loss to Emirates.
I believe Emirates tricked me advisor tricked me to fill the return form instead of giving the correct unformation.
Never book ticket with Emirares.

I recently flew to Dubai with Emirates A380 from Manchester. I find it extremely uncomfortable being closed inside the cabin once the aircraft has parked by the gate. On both flights the Emirates cabin crew were amazingly supportive and took the time to care about how i felt, especially on arrival in Manchester. On my return journey two other passengers onboard were unwell - all i can say is the crew took great care of them. I have flown with Emirates many times and i feel confident to do so again. Top class cabin crew!

I got a very traumatic experience flying with an infant.
Never again

I had booked return flights with wheelchair service for my 60 year old Mom for AMD to DFW and back.
Strike 1: The flight schedule was changed and instead of 3 hours bearable lay-over, now there was a 11 hour lay-over. They gave hotel accommodation but I was still worried due to my mother’s health and age.
Strike 2: While returning from DFW and reaching DXB, they told my mother that she doesn’t have wheelchair booked. Due to less passengers, upon asking for help, they agreed to provide her wheelchair but what if the flight was packed?
Strike 3: I talked to customer service about their initial refusal to provide a wheelchair and they had no answer but “Her wheelchair is booked”. So I asked customer service for the instructions that my mother should follow to get back to the airpot from hotel and again the only answer to all my questions was “Our staff will be there to assist her everywhere”. After her hotel stay, my mother was dropped at the road-side of the airport with NOBODY TO HELP HER. She asked questions to the passing-by people and thank God she was able to find her way into the airport wheelchair counter.
I genuinely liked Emirates but this is very disappointing and inconvenient especially given that mother is a senior citizen. I’ll never fly emirates again.

I wish I've read these reviews before attempting to purchase a ticket. Money gone (over 3000 euro) from the bank account to Emirates airline- no booking, no confirmation of any kind, nothing! Customer Service- they will make sure to put you on hold. That's it, nothing else. I've spent most part of the day on hold.

Like most other reviews, I called Emirates Holidays today to make an amendment to my booking. I was cut-off after 30mins on hold, upon calling back, I have again been cut-off. Really poor customer service not reflective of the premium Emirates brand.

Had to cancel my flight day before I was due to fly in March due to my wife suffering a stroke. Got through to a rep within 5 minutes, very helpful and understanding. Explained I could either keep the value of the flight for two years of get a full refund. Was going to use the credit for a future flight but now to expensive for flight. Obtained a full refund within 2 weeks of requesting on website.